Can I change my delivery address after placing an order?Updated 3 days ago

Yes – as long as your order hasn’t been shipped yet. 💚

We understand that plans change! If you made a typo or need your package sent somewhere else, we’ll do our best to help.

💚 Here’s how

1️⃣ Contact us right away
👉 [email protected]
Please include your order number and the correct address.

2️⃣ We’ll check the shipping status
If your parcel hasn’t been handed over to DHL yet, we can update the address for you.

3️⃣ After shipping
Once your order is on its way, we can no longer change the address – but DHL may allow you to redirect it via their tracking portal.

🌿 Pro tip

Create a Doderm customer account to save and manage your delivery addresses easily for future orders.

💚 Faster. Easier. Safer.