All articles

Can I change or cancel my order?Updated a month ago

Plans can change – and that’s okay!
If you want to change or cancel your order, please contact us as quickly as possible.

  • ✏️ Change order: As long as your order hasn’t been shipped, we can adjust items, quantities, or address details.

  • Cancel order: A cancellation is possible if your package hasn’t left our warehouse yet.

👉 Just send us an email at [email protected] with your order number.
We’ll take care of it immediately and confirm the update or cancellation by email.

Good to know:

  • If your package is already on its way, you can simply return it after delivery.

  • Use the return slip included in your parcel.

💚 That way, you stay flexible – whether you change your mind or just need to adjust something.

Was this article helpful?
Yes
No

© Doderm 2025 – Alle Rechte vorbehalten

Impressum | AGB | Datenschutz | Kontakt