How can I request a shipment investigation?Updated a day ago

Don’t worry – we’ll help you find your parcel. 💚

If your Doderm order seems to be delayed or marked as delivered but hasn’t arrived, we’ll help you locate it quickly.

💚 Here’s what to do

1️⃣ Check your tracking link
Use the DHL tracking number from your shipping email to review the current delivery status.

2️⃣ Check neighbours or delivery notes
Sometimes parcels are left with neighbours or at a pickup point. Please verify the DHL notification.

3️⃣ Still missing?
Contact us at
📧 [email protected]
and include:

• your order number

• your delivery address

• a short description of what happened

We’ll open an investigation with DHL right away.

🕓 How long does it take?

A DHL investigation can take up to 10 business days. Once we receive a response, we’ll update you immediately.

If your parcel is confirmed lost, we’ll resend your order or issue a full refund – no extra cost to you.

🌿 Our promise

We’ll handle it – until your package safely reaches you.
💚 Reliable. Caring. Doderm.